Question 1

Is Lumenality HIPAA compliant?

Accepted Answer

Yes. Lumenality is designed for HIPAA compliance from the ground up. All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We enforce role-based access controls at the field level, maintain a complete audit trail of every record access, and support configurable session timeouts and MFA. Our infrastructure is hosted on SOC 2-compliant providers, and we execute Business Associate Agreements (BAAs) with every customer.

Question 2

What disciplines and specialties does Lumenality support?

Accepted Answer

Lumenality is built for ABA therapy: trial-by-trial and interval data collection, automated graphing, FBAs, BIPs, treatment plans with measurable goals, progress reports, RBT data sheets, supervision-ratio tracking, and insurance authorization management — all on one record with one schedule and one billing engine. Session note templates, assessments, and treatment plan structures are purpose-built for ABA, not generic forms adapted from another specialty.

Question 3

Can I migrate data from my current EHR?

Accepted Answer

Yes. We support data migration from most major EHR and practice management systems. Our team handles the extraction, mapping, and validation of your client demographics, insurance information, authorization history, clinical documents, and billing records. We run parallel validation checks to make sure nothing is lost or mismatched before you go live.

Question 4

Do I need separate systems for billing and clinical documentation?

Accepted Answer

No — and that is one of the core advantages of Lumenality. Scheduling, clinical documentation, data collection, billing, electronic claims (837P), ERA payment posting (835), denial management, authorization tracking, credential management, supervision compliance, training, and reporting all live in a single platform. Your clinicians document sessions, and the billing team can generate and submit claims from that same data without re-entry or reconciliation across systems.

Question 5

What claims and billing standards does Lumenality support?

Accepted Answer

Lumenality is integrated with Stedi, a modern healthcare clearinghouse. Claims are submitted electronically as EDI 837P, with 999 and 277CA acknowledgments tracked on each claim; ERA 835 remittances post payments automatically; and real-time eligibility (270/271) and claim status (276/277) checks run through the same connection.

Question 6

How much does Lumenality cost?

Accepted Answer

Plans start at $599 a month. Every practice pays one flat monthly rate set by its provider count, plus agreed-to rates for clearinghouse and AI usage. No per-seat charges, no setup fees, no percentage of collections, and long-term contract pricing is available. Every tier's monthly rate is listed at lumenality.app/pricing.

Question 7

Is there a trial?

Accepted Answer

Not a self-serve one, because every practice runs on its own dedicated deployment. Instead, we walk you through the full platform in a live demo before you sign anything. On the call you see a session note become a claim, how authorizations and denials are tracked, and the rate for your provider count.

Question 8

How long does it take to switch?

Accepted Answer

Most practices go live in about 2 to 6 weeks. That covers the signed agreement and BAA (1 to 3 weeks), a data-migration assessment (up to 2 weeks), and 3 to 5 days of staff training. Go-live itself takes one day.

The one-record platform
for ABA practices.

Everything you need, finally connected

When the session ends, the claim is already clean

When an authorization runs low, you know before the session

When an auditor arrives, everything is in one record

Also in every plan

Built for ABA, not adapted from another specialty

Pricing built around the size of your practice.

How Lumenality compares

Frequently asked questions

Ready to simplify your practice?

The one-record platformfor ABA practices.